Legal notice, privacy and cookies

Legal notice

Website owner details

In accordance with Article 10 of Spanish Law 34/2002, of 11 July, on information society services and electronic commerce (LSSI-CE), we inform you that the owner of this website is Raquinber, S.L., with the following details:

Company name
Raquinber, S.L.

Mailing address
Carrer Arc, 5
08960 Sant Just Desvern
Barcelona - Catalonia - Spain

Phone
+34 931 760 270

Email
info@raquinber.com

Tax identification number in Spain (NIF)
ESB62103270

Commercial Registry
Registered in the Barcelona Commercial Registry, volume 32,110, folio 126, sheet 207,378, entry 1

Trademarks, logos and images

The manufacturer and client trademarks and logos shown on this website belong to their owners and are only used to indicate who we work with. B&R logo: Wikimedia Commons, CC BY-SA 4.0 license; Siemens, Beckhoff, Omron, Phoenix Contact, Rockwell Automation and Schneider Electric logos: Wikimedia Commons, public domain. Solar panel installation photo: Stephen Yang / The Solutions Project, Wikimedia Commons, public domain. Surveillance camera photo: Rishabh Varshney (Unsplash), Wikimedia Commons, CC0.

Privacy policy

This policy explains how Raquinber, S.L. processes the personal data you give us through this website, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the protection of personal data and the guarantee of digital rights (LOPDGDD).

Data controller

Raquinber, S.L.
Tax ID (NIF): B62103270
Postal address: Carrer Arc, 5, 08960 Sant Just Desvern (Barcelona, Spain)
Phone: +34 931 760 270
Email: info@raquinber.com

What data we process

The data you enter in the quote form: service, name, phone and email (required) and, if you wish, town, type of premises, floor area and message. We also record whether you ticked the box to receive news.

When you send the form we also record the date and time, your IP address, the approximate location derived from it (country, region, city and internet provider) and your browser details (type and language). We use them to handle the request and to detect abusive submissions.

If you do not provide the required data, we will not be able to handle your request.

Why we use it and on what legal basis

a) To answer your request and prepare the quote. We use your data to reply to your enquiry, contact you and prepare the quote. Legal basis: steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR) and your consent, given by ticking the privacy policy box (Art. 6(1)(a) GDPR).

b) To send you news by email. Only if you tick the optional box “I would like to receive news from Raquinber by email”, which is separate from the previous one and is not ticked by default. Legal basis: your consent (Art. 6(1)(a) GDPR). You can withdraw it at any time by writing to info@raquinber.com or using the unsubscribe link in each email. Not ticking it does not affect your quote request.

How long we keep it

a) Request and quote: for as long as needed to handle your request. If no service is contracted, we delete the data at most 1 year after receiving it. If a service is contracted, it is kept for the duration of the contract and for the periods required by law.

b) News by email: until you withdraw your consent.

Who receives your data

We do not sell your data or disclose it to third parties, except where required by law. These providers are involved in running the website, either acting on our behalf or receiving technical data:

• The company that hosts the website and the form data (hosting provider).
• The email provider we use to receive your request and reply to you.
• ipwhois.app: when you send the form, our server looks up your IP address with this service to obtain your approximate location.
• Iconify (api.iconify.design): your browser downloads some of the website icons from this service.
• unpkg.com and OpenStreetMap: on the contact page only, your browser downloads the map of our office from them.

These third-party services receive your IP address when they serve the request. Some of them may be located outside the European Economic Area; in that case, the transfer relies on the safeguards provided by the GDPR, such as European Commission adequacy decisions or standard contractual clauses.

Your rights

You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, and withdraw any consent you have given, without affecting the lawfulness of processing carried out before the withdrawal.

To do so, write to info@raquinber.com or to Raquinber, S.L., Carrer Arc, 5, 08960 Sant Just Desvern (Barcelona, Spain), stating the right you wish to exercise and enclosing a copy of your ID card or another identity document.

Complaints to the supervisory authority

If you believe we have not processed your data correctly, you may lodge a complaint with the Spanish Data Protection Agency (AEPD), C/ Jorge Juan, 6, 28001 Madrid, Spain, www.aepd.es.

Cookies policy

Cookies used on this website

This website only uses technical cookies that are needed for it to work. It does not use analytics or advertising cookies. For this reason we do not ask for your consent to set them (Art. 22(2) of Spanish Law 34/2002, LSSI-CE).

• raquinber_session: the website session cookie. It is needed for the security question in the form. It expires after 2 hours.
• XSRF-TOKEN: protects the forms against forged submissions (CSRF). It expires after 2 hours.

Third-party services

Your browser downloads some resources from Iconify (icons) and, on the contact page, from unpkg.com and OpenStreetMap (map). These services receive your IP address, but they do not set cookies through this website.

How to manage cookies

You can delete or block cookies in your browser settings. If you block technical cookies, the quote form may not work.